How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
-Top-

How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
-Top-

How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
-Top-

How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.
-Top-

How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". We have e-parcel trackable flat rate standard shipping Australia wide for $8.95. E-parcel is a trackable service (each parcel has a unique number) with signature on delivery and delivery progress updates. If you wish to give authority to leave in a safe place you must mention in comments when ordering and you do so at your own risk. Where Did You Get That? will not be liable for missing parcels if you choose to have them left.  Express shipping is available for most items at a flat rate. Some ofthe larger items will incur a further fee for express shipping. Due to the large size of Fruut Tree Storage System there is a separate Flat Rate Shipping Option at check out. Please select correct shipping option depending on items you are purchasing. International shipping please see conditions below. Fruut Tree and some larger items unable to be shipped internationally due to postage costs. From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
-Top-

How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout. Please ensure your e-mail details are correct, and that your order e-mail is not in your 'junk mail'.
-Top-

How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar. If you choose standard shipping we cannot track your order through the postal service. Only registered and express shipping can be tracked and is dependant on Australia Post scanning trackable items.
-Top-

My order never arrived
Please contact the site owner via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
-Top-

An item is missing from my shipment.
Please contact the site owner via the "contact us" page if your order is incomplete or incorrect.
-Top-

 How do I create an account?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
-Top-

I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
-Top-

Do you ship to my country?
We have been know to send orders to other countries including New Zealand, France and the USA. If you love something from our shop and are willing to pay the postage costs please contact us and we will obtain a postage quote for you. Postage charges cover the cost of packing materials and postage we do not make a profit out of postage. Genuine inquiries please. Postage costs are based on weight and destination. Please be aware you, the customer, are responsible for any import duties and/or any taxes your order may incur.  Australia Post charges have recently increased (14/12/2010) all parcels to the US incur an extra $9 surcharge as charged by US customs for extra security measures in the US. Please note this is not a charge inforced by us or Australia post, it is charged by the US.

All other international orders start at about $25+ for up to 500gms. Again these are Australia Post charges. Unfortuantley this will make international post expensive.

WE WILL SHIP TO CANADA. However like all international orders now we will only ship international registered or express. This is for your protection as well as ours. The shipping charges are Australia Post charges we do not make a profit on shipping. If your shipping cost is more than you select at checkout as your order weighs more we will send a paypal payment request for cover extra charges.

We reserve the right to cancel any order if shipping costs are not met or we believe fraudulent activity is afoot.

WE ARE NOW SHIPPING TO NEW ZEALAND
You can place your order and select the New Zealand shipping quote shipping option in the shipping section at check out. You can either select the direct deposit payment option or paypal. If you select the direct deposit option we will let you know how much postage is and then send you a paypal payment request for the total of your order. You can also choose to pay by paypal and we can then just send you a paypal payment request for the shipping charge. Please be aware you, the customer, are responsible for any import duties and/or any taxes your order may incur.  There are also options to ship to other international locations and you will see these in checkout. If you select a shipping cost that does not cover your order we will contact you and inform you of extra cost. We will not ship item unless accurate shipping costs are paid for.

Registered international shipping charges to New Zealand will be based on weight and destination. As a guide shipping charges will be as follows up to 500gms $17.90 AUD, 501gms to 750gms $22.50 AUD, over 750 up to 1000gms $26.30 between 1kg and 1.250kgs $30.50, over 1.250 kgms and up to 1.500 kgms $34.70, 1.500kgms and up to 1.750 gms $38.10 AUD, over 1.750 and up to 2.000kmgs $43.10. Anything over the 2kg will require another quote. If you require registered or express this will be additional and will require a quote. Please note this is only a guide and each order is individual. Please contact us if you have any questions.

WE WILL ONLY SHIP INTERNATIONAL PARCELS REGISTERED

info@wheredidyougetthat.com.au

-Top-

What are my payment choices?
PayPal/credit card (only accepted through online payment, or email request, no phone payments accepted)
Direct Deposit EFT can take upto 3 days to clear. Please make transfer as soon as you order as this will result in quick order completion and shipping time. Reminders are sent after 3 days and orders will be cancelled after 5 days.
Money Orders in special situations and in prior consultation with us.

All Overseas (New Zealand) orders Paypal only. If you select direct deposit once shipping cost finalized we will e-mail a paypal payment request.

-Top-

When will my order ship and what are my shipping charges?
Once payment has cleared your order will usually be shipped the next business day.  We only list items that we have in stock (unless mentioned otherwise). There are occasions when we are unable to ship everyday, please be assured every endeavour is made to ship at our ealiest convenience.

E-parcel trackable flat shipping - $8.95 (Excludes Fruut Tree Storage System) E-parcel is a trackable service (each parcel has a unique number) with signature on delivery and delivery progress updates. If you wish to give authority to leave in a safe place you must mention in comments when ordering and you do so at your own risk. Where Did You Get That? will not be liable for missing parcels if you choose to have them left.
 (2-5 business days not including day shipped. If paying by direct deposit order will be shipped as soon as funds cleared. Funds can take 1-3 days to clear. Please be aware e-cheques can take 5-7 business days to clear) Please be aware at busy postal times i.e. Natural disasters, Christmas postal times maybe delayed. If you live rural/remote and particularly in WA, NT or QLD it can take 7-10 days.On occasion we will send your order express. This is based on the most cost effect means of post. Often larger orders are more cost effective in an extra large express bag than a box. This is only done at our discretion and not a regular occurrence when choosing standard post.

The e-parcel trackable flat rate shipping option of $8.95 does not include shipping the Fruut Tree Storage System. There is a flat rate Fruut Tree Storage System shipping option at check out. Please select this option if purchasing Fruut Tree Storage System. Any order containg a Fruut Tree Storage System will not be shipped unless this postage option has been selected.

Express Shipping - $14.95  (Flat Rate Express Shipping is not available with selected Le Toy Van items, Classic & Large Woodland Enchanted Faeries or Fruut Tree Storage System. If you would like express shipping please contact us for a quote. Cost will be based on weight and destination. Next Day Delivery to Metro not including day posted if ordered before 10AM CST. If paying by direct deposit or e-cheque order will be shipped express once funds cleared. Funds can take 1-3 days to clear. Please be aware e-cheques can take 5-7 business days to clear )
-Top-

Price
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged. All prices are inclusive of GST.
-Top-

Privacy Policy
We will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website.
-Top-

Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
-Top-

I have a question on my charges.
Please contact the site owner via the "contact us" page if you have any questions regarding your order.
-Top-

I need a copy of my receipt/invoice
All orders receive a invoice via e-mail shortly (usually within a few minutes) following completion of placing an order. Please ensure that your e-mail details are correct, if you have not received an e-mail with your order details it could be in your 'junk mail' or incorrect e-mail details entered when ordering. If your invoice receipt has not been received, please contact the site owner via the "contact us" page to have one sent directly to you. If you have placed an order and not received an invoice we have received your order and are waiting for payment to be completed.
-Top-

When will my credit card be charged?

If paying by paypal/credit card you will be directed to the paypal website to complete payment from checkout. You can use either your paypal account or your credit card you do not need a paypal account to use your credit card with this option. Paypal is a third party payment option which allows you to pay for your goods. We do not obtain or receive any of your details through this, we only receive confirmation from paypal that payment has been received.  If your paypal payment is not accepted or completed or has been declined your order has still been processed and we are waiting for completed payment. Sometimes when payment not completed the direct deposit option can be selected as default you can therefore pay by direct deposit and our banking details are on your invoice. If unsure please check your paypal account or credit card to ensure payment has been made to ensure speedy completion and postage of order. If you wish you can always change payment option just contact us.
-Top-

How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
-Top-

How do I contact you?
You can contact the owners of this shopping cart via the "contact us" page located in the storefront.
-Top-